Question 1

What areas does Trackon Courier serve?

Accepted Answer

Trackon Courier serves all of Mumbai and its suburbs, including Thane, Navi Mumbai, and the extended metropolitan region. We also provide domestic courier services to 500+ cities across India and international shipping to 200+ countries worldwide.

Question 2

What are your operating hours?

Accepted Answer

Our customer support is available 24/7. Pickup services are available from 9 AM to 8 PM on weekdays and 9 AM to 6 PM on weekends. For urgent same-day deliveries, we offer extended hours till 10 PM.

Question 3

How can I contact Trackon Courier?

Accepted Answer

You can reach us by phone at 8097512951, via WhatsApp, or through our website's contact form. Our team typically responds within 30 minutes during business hours.

Question 4

Do you offer corporate accounts?

Accepted Answer

Yes, we offer corporate accounts with special pricing, dedicated account managers, monthly invoicing, and priority handling. Contact us to set up a corporate account for your business.

Question 5

How long does domestic delivery take?

Accepted Answer

Domestic delivery times vary by destination: Same-day within Mumbai, 1-2 days for metro cities, and 2-4 days for other locations across India. Express options are available for faster delivery.

Question 6

What is the cost of shipping?

Accepted Answer

Shipping costs depend on the weight, dimensions, destination, and service type. Domestic document courier starts from ₹50, while parcel rates start from ₹100. Use our quote calculator or call us for exact pricing.

Question 7

Do you offer same-day delivery?

Accepted Answer

Yes, we offer same-day delivery within Mumbai city limits. Orders placed before 2 PM are delivered by 8 PM the same day. Express same-day options with 4-6 hour delivery are also available.

Question 8

What is the maximum weight limit for parcels?

Accepted Answer

For standard courier, the weight limit is 30 kg per package. For heavier items, we offer cargo services with no weight restrictions. Oversized items may incur additional handling charges.

Question 9

Do you deliver on weekends and holidays?

Accepted Answer

Yes, we operate 7 days a week including Sundays. For national holidays, delivery schedules may vary, but urgent deliveries can still be arranged with prior notice.

Question 10

How do I track my shipment?

Accepted Answer

You'll receive a tracking number via SMS and email when your parcel is picked up. Use this number on our website or contact our support team for real-time updates on your shipment's location.

Question 11

Is my package insured?

Accepted Answer

Basic insurance coverage is included for all shipments up to ₹5,000. For higher-value items, we offer additional insurance options. Declare the value of your items at the time of booking for appropriate coverage.

Question 12

What happens if my package is lost or damaged?

Accepted Answer

In the rare event of loss or damage, please contact us within 24 hours. We investigate all claims promptly and provide compensation based on the declared value and insurance coverage.

Question 13

Are my documents kept confidential?

Accepted Answer

Absolutely. We maintain strict confidentiality for all documents and parcels. Our staff is trained in handling sensitive materials, and we can provide tamper-evident packaging upon request.

Question 14

Is doorstep pickup free?

Accepted Answer

Yes, doorstep pickup is free for all orders within Mumbai. Simply schedule a pickup time, and our executive will collect the package from your location. Multiple pickups from the same location are also free.

Question 15

Do you provide packaging materials?

Accepted Answer

Yes, we offer professional packaging services for all types of items. Standard packaging materials are included with our secure packaging service. For fragile items, we use bubble wrap, foam, and custom boxes.

Question 16

What items are prohibited for shipping?

Accepted Answer

Prohibited items include explosives, flammable materials, illegal substances, live animals, and perishable goods. For international shipping, additional restrictions may apply based on the destination country.

Question 17

Can I schedule a specific pickup time?

Accepted Answer

Yes, you can schedule pickup for a specific 2-hour time window. Our executives will arrive within the scheduled window. For urgent pickups, we can dispatch within 30 minutes.

Question 18

Which countries do you ship to?

Accepted Answer

We ship to over 200 countries worldwide including USA, UK, Canada, Australia, UAE, Singapore, Germany, and more. Some remote locations may have limited service availability.

Question 19

How is customs handled for international shipments?

Accepted Answer

We handle all customs documentation and clearance for you. You'll need to provide accurate item descriptions and values. Customs duties and taxes are the responsibility of the recipient unless otherwise arranged.

Question 20

How long does international delivery take?

Accepted Answer

International delivery times vary: Express (3-5 days), Standard (7-10 days), Economy (10-15 days). Actual delivery times depend on the destination country and customs clearance.

Question 21

What documents are required for international shipping?

Accepted Answer

For documents: sender and receiver details. For parcels: commercial invoice, item description, and customs declaration. We assist with preparing all required documentation.

Question 22

What payment methods do you accept?

Accepted Answer

We accept cash, UPI, credit/debit cards, net banking, and digital wallets. Corporate accounts can opt for monthly invoicing with 15-30 day payment terms.

Question 23

Do you offer Cash on Delivery (COD)?

Accepted Answer

Yes, we offer COD services for domestic shipments. COD charges apply based on the collection amount. Funds are remitted to the sender within 3-5 business days of delivery.

Question 24

Can I get a receipt or invoice?

Accepted Answer

Yes, digital receipts are sent via email and SMS for all shipments. GST invoices are available for all payments. Corporate accounts receive detailed monthly statements.

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